DEEN

Questions & answers

Everything important
before the shoot.

Pricing, preparation, delivery and booking your drone shoot — the essentials at a glance.

When are aerial images worthwhile for a property?

For houses, land, commercial sites and distinctive locations, aerial images make the relationship between architecture, plot and surroundings visible at a glance. They complement classic property photos where a ground-level perspective is not enough.

Can a drone fly at every property?

Before every appointment, airspace, location and relevant conditions are checked. If a flight is not appropriate or permitted, we plan suitable alternatives for presenting the property.

What happens in rain, wind or unfavourable light?

If the weather is unsuitable, we reschedule free of charge by mutual agreement. Safety and image quality come first.

What should be prepared before the shoot?

Please arrange access and the owner’s permission, tidy outdoor areas and inform occupants. A more detailed checklist is included in your confirmation email.

Can occupied properties be photographed?

Yes. With good preparation and clear coordination, occupied homes can also be photographed professionally. People and private details are treated with respect throughout.

How many images and which formats will I receive?

The base package includes 10 professionally edited drone images and one review round for selection and image editing. Files are supplied in all common resolutions for brochures, portals, websites and social media.

How are usage rights handled?

The agreed usage rights and intended uses are set out transparently in the proposal. That way, it is clear in advance where and how the imagery can be used.

How far in advance should I request a date?

The calendar accepts bookings with at least one hour’s notice, up to 180 days ahead. Early planning helps align weather, light and your marketing schedule.

Which file formats can I request?

Tell us whether you need images for brochures, property portals, social media or print. We agree the specific file formats and resolutions in advance to suit those uses.

What does the review round cover?

One review round is included: it covers your feedback on the image selection and adjustments to colour and light grading. New photographs on site are not included.

How will I be billed?

Billing takes place by invoice during the subsequent project process. We agree the final price and payment terms before you commission the work.

What if I cancel for a reason other than weather?

Please contact us as early as possible by email or phone and quote your reference. Conditions for cancellations and costs already incurred are agreed in the quote before commissioning.

Does 24-hour delivery also apply to revisions?

The 24-hour delivery period applies to the first edited selection after the shoot. We agree a timeframe with you for any subsequent revisions.

How much does a package cost?

Packages start at €200. Bespoke quotes are available; scope, extras and the final price are agreed before you commission the work.

When will I receive the images?

Delivery is within 24 hours of the shoot. Same-day express is available by arrangement for an additional fee, quoted before you order.

What kind of imagery do you offer?

We specialise in drone photos of properties, land and distinctive places. Panoramas and videos may be available on request; we do not offer conventional interior photography.

Where do you work and what is the travel fee?

Our core area is the Lörrach district, with shoots also available within a 50 km radius. Outside the core area, a €50 travel fee applies by prior agreement.

Is my selected appointment confirmed immediately?

Standard slots are checked again when you submit and then reserved automatically in the calendar. Custom times and weekends are requests initially; you will receive a personal reply within 24 hours.

How do I change or cancel an appointment?

Reply to your confirmation or contact us with your reference number. We arrange changes and cancellations personally; weather-related rescheduling by mutual agreement is free of charge.

Are flights insured and who arranges authorisations?

We have liability insurance. We check airspace and requirements and arrange necessary flight authorisations; access and the property owner’s permission are agreed with you.

Can I suggest a different time?

Yes: open “Suggest your own time” and choose a date and start time. We check current calendar availability; even an available custom time still requires personal confirmation.